Exchange & Refund Policy

Payments

  • Customers can select either COD (Cash on delivery), payment through Debit or Credit Card as payment methods during checkout. 
  • When Credit or Debit Card payment method is selected, our website will redirect you to processing bank’s secure website and return to your order page when completed. 
  • Credit and Debit Card payments are processed via secure channel on beneficiary bank’s own website to ensure fast secure and transparent method.
  • Incase of order cancellation where payment was made through Credit/Debit Card customer will be refunded their actual amount after due diligence which may take few working days. 

Returns and Exchange 

  • Incase customer receives incorrect or defective item, he/she should contact via message or call on our Whatsapp number during working hours. Customer will be furnished with correct order in 4-6 days subject to availability, and after receiving the defecitve/incorrect back at our premisses. 
  • If customer wishes to exchange an item, they can also contact on our Whatsapp number via message or call, or email on cs@tasneemshamim.com. Subject to availability and after receiving prior shipped item customer will be dispatched replacement, and shipping charges shall be borne by the customer. 
  • Special promotional item or Sale items are not refundable nor exchangeable.