• Expected delivery time for
  (a) Unstitched; and
  (b) Stitched articles is 2-4 working days.
• Custom size stitched articles or stitching services for unstitched articles will take additional 4 days to be delivered over and above standard shipping time. (6-8 working days in total)

Terms & Conditions

• Expected delivery time for (a) Unstitched; and (b) Stitched articles is 2-4 working days.
• Custom size stitched articles or stitching services for unstitched articles will take additional 4 days to be delivered over and above standard shipping time. (6-8 working days in total)
• Delivery is free on all orders within Pakistan of above Rs. 2000.  
• In case of any manufacturing defect claim(s), email us at cs@tasneemshamim.com or call / WhatsApp us within 7 days of purchase with original receipt. 
• Sale items are non-refundable, non-exchangeable, except for defected item(s) or wrongly shipped item(s).
• Orders placed on this website will be deemed confirmed only after verification process by phone or SMS is completed.
• Tasneem Shamim puts all the effort needed to dispatch and make deliver of orders within stipulated time, but does not bear any loss/responsibility for any delay in delivery which may arrise due to any uncontrollable or unexpected event such as weather, law & order, plant/machinery failure e.t.c.
• Shipping charges for returned merchandise for any reason other than manufacturing defect or wrongly shipped items, shall be borne by the customer.

Payments

• Customers can select either COD (Cash on delivery), payment through Debit or Credit Card as payment methods during checkout. 
• When Credit or Debit Card payment method is selected, our website will redirect you to processing bank’s secure website and return to your order page when completed. 
• Credit and Debit Card payments are processed via secure channel on beneficiary bank’s own website to ensure fast secure and transparent method.
• Incase of order cancellation where payment was made through Credit/Debit Card customer will be refunded their actual amount after due diligence which may take few working days. 

Returns and Exchange 

• Tasneem Shamim has hassle free exchange and return policy, which can be carried forward via multiple communication channels for customer's ease and convience. 
• Incase customer receives incorrect or defective item, he/she should contact via message or call on our Whatsapp number during working hours. Customer will be furnished with correct order in 4-6 days subject to availability, and after receiving the defecitve/incorrect back at our premisses. 
• Tasneem Shamim is offering a 7 day money back gaurantee provided the article is returned unused and undamaged, in original packaging and with tags (if any). 
• If customer wishes to exchange an item, they can also contact on our Whatsapp number via message or call, or email on cs@tasneemshamim.com. Subject to availability and after receiving prior shipped item customer will be dispatched replacement, and shipping charges shall be borne by the customer. 
• Special promotional item or Sale items are not refundable nor exchangeable.